Returns, Cancellation & Refunds
No-return policy, rapid order processing, and exceptional refund cases.
1. Returns
Blue Sapphire Group Inc. does not offer ordinary product returns after purchase. Before payment, the buyer is given the opportunity to review the gemstone page, certificate, price, address, and shipping method.
2. Cancellation
After payment confirmation, the order moves quickly into processing, so ordinary post-payment cancellation is not offered. If a shipment is not collected and is returned by the carrier to the sender, next steps are determined after the shipment is actually returned.
3. Exceptional Circumstances
In exceptional circumstances, including confirmed inability to perform due to force majeure, a refund may be reviewed through the original payment channel subject to applicable law and Stripe rules.
4. Non-Waivable Rights
This policy does not limit buyer rights that cannot be excluded under applicable law or mandatory payment-network rules.